News For Our Customers Regarding Coronavirus

Last updated March 20, 2020 at 2:30pm EST

SCAM ALERT UPDATE



We would like to remind you that hackers and scammers are using this opportunity to take advantage of unsuspecting businesses and consumers.



The Federal Trade Commission (FTC) has preemptively offered guidance for the American people regarding checks that may be distributed for financial relief due to the virus.

  1. The government will not ask you to pay anything up front to get this money. No fees. No charges. No nothing.
  2. The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.
  3. These reports of checks aren’t yet a reality. Anyone who tells you they can get you the money now is a scammer.



At Northern Bank, the health, safety and well-being of our customers, our employees and our communities is a top priority. As the public health concern surrounding the coronavirus (COVID-19) outbreak grows, we are proactively following updates from the CDC and want to keep you informed on the steps we are taking.



PRECAUTIONARY STEPS TAKEN IN OUR BRANCHES

To help mitigate the spread of illness and to put the health of our customers and employees first, we are implementing temporary changes that impact branch access and face-to-face availability with our staff.



***Effective March 18th, we will serve customers through drive-up service only. Please call the branch directly if you need to access your safe deposit box. The Branch lobbies will be temporarily closed, except the Melrose and Burlington locations will remain open as usual. Here is a complete list of branch locations, phone numbers and drive-up Teller hours.



ALTERNATIVES TO IN-BRANCH BANKING

We strongly encourage you to use Northern Bank's mobile app, online banking or ATMs for self-service and 24/7 account access.



Mobile Banking

  • Schedule bill payments and manage payees
  • Transfer funds between your Northern Bank accounts
  • Mobile deposit
  • Payment approvals for ACH and wires (Business Mobile Banking only)
  • View check and deposit images (Business Mobile Banking only)


Online Banking

  • Open a Deposit Account
  • View check and deposit images
  • Schedule bill payments and manage payees
  • Transfer funds between your Northern Bank accounts
  • Set alerts
  • View statements online
  • Quickbooks integration (Business Online Banking only)
  • Multiple user access (Business Online Banking only)
  • Request wire transfers (Business Online Banking only)



Northern Bank Contact Center

You can email the Contact Center at ContactCenter@nbtc.com or call us at 1-800-273-6908.



Drive-Up Teller Window & ATMs

Drive-up Teller Windows are available at 10 of our 12 branches. Here is a complete list of ATMs, branch locations, and drive-up Teller hours. Melrose and Burlington branches will remain open as usual.





SCAM ALERT

We would like to remind you that hackers and scammers are using this opportunity to take advantage of unsuspecting businesses and consumers.

  • Be Abundantly Cautious When Donating

Be sure to research any charitable foundation related to the virus. Do not provide any charity or disease research company with any prepaid cards or gift cards.

  • Be Wary of Online Phishing Attempts

Websites that contain the word "coronavirus" or "covid-19" are more susceptible to being a scam. Only click on links that you know are legitimate.

  • Be Wary of Fake Products

The FTC and FDA have already issued warning letters to several companies for selling false products including colloidal silver, essential oils, and teas.




We will continue to monitor this quickly evolving situation and are here to assist our customers as needed. If you have questions or need additional assistance, feel free to email us at ContactCenter@nbtc.com or call us at 1-800-273-6908.



As always, we are committed to serving you and thank you for your trust in us.