Contact Us: Customer Service

Real people. Real answers.

Personal service you can rely on.

Whenever you have questions about Northern Bank products and services, our live customer service team is here to help. Just contact us and we’ll connect you to a real person (not a bot), who has the information and expertise to solve your problem or point you in the right direction.

Get in touch.

Choose from the following options:

Automated Telephone Banking

888-226-5270

Contact Center Personal Account Assistance

ContactCenter@NBTC.com

M-F, 8am - 6pm EST

Sat, 8:30am - 12:30pm EST

800-273-6908 Option "0"

Business Support

BusinessSupport@NBTC.com

M-F, 8am - 4:45pm EST

781-569-1596

When you send an email, it is important that you provide the following information:

  • Your name
  • Your company name
  • Your contact phone number
  • Brief description of your issue or request
After hours SUPPORT

866-211-3627

  • Mobile and Online Banking Sign On Issues
  • Online Banking Navigation
  • Enrolling in Online Statements
  • Downloading Banking Transactions
  • Mobile Deposit Assistance
Lost/Stolen ATM/Debit Cards

800-273-6908

800-236-2442 After Hours

Check Re-Orders

Already ordered checks and need to reorder?
You will need our routing transit number 011303097 and your account number.

REORDER CHECKS

Need to order checks for the first time?
Call our Contact Center: 800-273-6908

Get answers to commonly asked questions.

Send us a message.

Just answer the series of questions below and your message will be routed to the appropriate team member.

For your safety, do not include private information — social security number, account number, etc. — when submitting the form.