The new online and mobile banking experience is LIVE! Get instructions on how to login to online banking and download the mobile app on the FAQ webpage.

Spoofing schemes are on the rise and criminals are now pretending to be bank employees. As a reminder, Northern Bank will not call you and ask for personal information like PINs, passwords, social security numbers, or account numbers. Be wary of texts, calls, or emails that ask you to log into, or send money with, payment apps. If you receive a call matching this description, or alerts of suspicious activity on your account, please contact us immediately at 1-800-273-6908 Option "0".

Partner Site Disclaimer

By accessing the noted link you will be leaving our website and entering a partner site which is hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of our website. We encourage you to read and evaluate the privacy and security policies of the site which you are entering, which may be different than those of ours. 

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Contact Us: Customer Service

Real people. Real answers.

Personal service you can rely on.

Whenever you have questions about Northern Bank products and services, our live customer service team is here to help. Just contact us and we’ll connect you to a real person (not a bot), who has the information and expertise to solve your problem or point you in the right direction. 

Get in touch.

Choose from the following options:

Contact Center Personal Account Assistance

ContactCenter@NBTC.com

M-F, 8am - 6pm EST

Sat, 8:30am - 12:30pm EST

800-273-6908 Option "0"

Business Support

BusinessSupport@NBTC.com

M-F, 8am - 4:45pm EST

781-569-1596

When you send an email, it is important that you provide the following information:

  • Your name
  • Your company name
  • Your contact phone number
  • Brief description of your issue or request
Lost/Stolen ATM/Debit Cards

800-273-6908

800-236-2442 After Hours

Check Re-Orders

Already ordered checks and need to reorder?
You will need our routing transit number 011303097 and your account number.

REORDER CHECKS

Need to order checks for the first time?
Call our Contact Center: 800-273-6908

Get answers to commonly asked questions.

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Send us a message.

Just answer the series of questions below and your message will be routed to the appropriate team member.

For your safety, do not include private information — social security number, account number, etc. — when submitting the form.