Our new state-of-the art system is designed to enhance your mobile banking experience and expand your online options. It will be easier to navigate, have more features and functions, and give you more control over your finances than ever before. 

REMINDER:

• For Business Accounts, use your current Business Online Banking User ID + Company ID for your new Login ID.
• For Personal Accounts, use the same Login ID that have been using.

The conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: Friday October 18, 2024

A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.

2nd Action Date: Monday October 21, 2024

This is the action date for the remaining steps in the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions

Below are links to conversion instructions, depending on the type of software that you use:

• Quicken - click here to download
• QuickBooks Desktop - click here to download
• QuickBooks Online - click here to download

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

IMPORTANT: Express Web Connect will not be available until Monday, October 28, 2024. It is recommended that you use another connectivity type if you need transaction updates during this downtime. There is no delay for Web Connect or Direct Connect (if supported). 

Q. Is the new platform and app available now?
A. Yes! The upgrade is live now and ready to use.

• For Business Accounts, use your current Business Online Banking User ID + Company ID for your new Login ID.
• For Personal Accounts, use the same Login ID that have been using.

Q. What do I need to do?
A. Login to Online Banking or download the Northern Bank Mobile Banking app.

• If you are an Android User, visit the Google Play store to install the new Northern Bank Mobile App. Download Now!
• If you are an Apple User, visit the App Store to install the new Northern Bank Mobile App. Download Now!
• Download the Getting Started Guide for detailed instructions on how to login.
• If you are a Company Administrator, download the Company Administrator Guide.

Q. How are online and mobile banking changing?
A. The online and mobile banking applications have been updated to enhance the customer experience. You will still have access to the features and functions you have grown to love, but now you will have many more. Screens have been updated to provide you with all the account information, right at your fingertips.

Tasks like account-to-account transfers, bill pay, wires and ACH have all been designed to make it easy for customers to do their banking. Your experiences with online and our mobile app have been unified, so learning one means you learned them both.

Q. Why did Northern Bank upgrade?
A. Northern Bank is committed to providing best-in-class products and services to its customers. We recognize that technology moves quickly and the needs of our customers along with it. This new application, while providing a first-class experience, will allow Northern to add new products and services quickly and easily. Unfortunately, the world continues to be a place where security is necessary, and our new solution will have additional security measures built-in to help protect our customers from fraudsters.

Q. What’s new and improved?

• Screens and workflows are designed for ease of use
• Full-featured mobile app- letting you view, draft and approve transactions on the go
• Enhanced security built-in to protect customers from fraud
• Quicker set up for large commercial accounts
  
• More robust user and company administration tools

Q. What’s changing?
A. New online and mobile applications.

Q. Can I register from my phone?
A. Yes, you can.

Q. Who will have access?
A. All existing online and mobile banking users will maintain their current access. Any new or existing customer of Northern Bank will have the ability to Enroll in online and mobile banking.

Q. Can I give someone access?
A. Yes, this is very common for businesses. A good example is a business owner giving access to their accounting department to handle payables.

Q. What if I forgot my password?
A. If you forgot your password, you have the ability to reset your password from online banking’s login screen, or call our contact center for assistance.

Q. Is the new system secure?
A. Very. While Northern Bank has always prided ourselves in how we protect our clients, the new system has even more features built-in to keep fraudsters away.

Q. Can we leverage mobile check deposits?
A. Yes, this popular feature is available in the new system!

Q. Will my transaction history look different?
A. No, you will be able to view all your account history, the same as you do in our current online and mobile banking applications.

Q. Where can I find my transaction history?
A. There are several ways to research account transactions, but the simplest way is looking into an individual account. Clicking on the appropriate account will bring up another screen. This new screen will show all the transactions for the account.

Q. How much history is available?
A. Six months.

Q. Can I view check copies online?
A. Yes, you can. In the transaction history for each account, clicking the check transaction will allow you to view the check.

Q. Can I setup recurring transfers?
A. Yes, individual and scheduled transfers are both available.

Q. How can I transfer funds to another person?
A. We allow customers of the bank to transfer funds easily to other customers of the bank.