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SUCCESS STORY: CUSTOMER SERVICE

More than just a bank. A partnership built on trust.

When Jon Erickson started his plumbing business, he wanted to find a bank that could relate to his small business challenges.

Jon Erickson, of J. Erickson Plumbing and Heating LLC, has always been ambitious, so after years of working for someone else, he got his Master Plumbing license and decided to go out on his own. He hasn’t regretted it a bit.

New Business Challenge

As a business owner in an industry focused on service, Jon Erickson knew he deserved a better customer experience than he was getting at his old bank.

“When I started my business, my previous bank was big and there was no personal relationship,” Jon explained. “There were long wait times to speak to someone and the local branch never got back to me in a timely manner. I was very frustrated with their service and it was clear they didn’t value my business. I wanted a smaller bank with real customer service.”

The Northern Bank Solution

Enter the Business Development Manager at Northern Bank’s Acton branch.

“The manager of the Acton branch, Katrina, and I were both members of the same networking group,” Jon continued. “I really liked what Katrina had to say about Northern Bank. They specialize in small businesses and having someone who knows what they’re talking about and can relate to small business challenges was crucial to me as I grow my business.”

“Now, I have a direct line to the branch manager and to other branch staff, who are happy to help me out, any time I need it. That’s important to me to have that kind of banking relationship with someone I trust to guide me. Having Northern Bank gives me a lot of confidence in making financial decisions.”

A Growing Partnership

When Jon is ready to expand his business and secure financing, he’ll be turning to Northern Bank to discuss lending options to realize his goals.

“At this point, I have my business accounts with Northern Bank and use their mobile banking app, which is super convenient for me since I’m out in the field all day and can’t always get into a branch,” Jon said.

“I work on my own currently, but long term, I’d like to hire a team of 2-3 service people as I grow my business, and to do that, I’d need to purchase another truck and new tools. I will definitely be talking to Northern Bank at some point about a small business loan to help me achieve my growth plans.”

About Jon Erickson

What Jon Erickson likes most about his plumbing and heating business is being able to solve his customers’ problems and help the people in his community. He prides himself on the personalized service and attention to detail he brings to every job. J. Erickson Plumbing and Heating serves Worcester and Middlesex County, performing everything from repairs to new installations for customers.

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